The Strategic Quality Manager

The Strategic Quality Manager

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Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real, positive difference to consumers? a€c develop your role to be more strategic and influential? a€c create sustained change and improvement? a€c build your credibility and expertise? a€c play a key role in your organisationa€™s strategic direction? a€c increase your job satisfaction? The Strategic Quality Manager synthesises theory, research and real world experience into a handbook developed specifically for those in quality management roles. As the pressure on our health and aged care services grows, so do the demands on the quality professional and continuing to increase the quality and transparency of healthcare will require new and savvier ways of working. If you have looked for assistance within this challenging environment, youa€™ll know that there is no shortage of material on quality management, but very little on being a quality manager. The Strategic Quality Manager contains theory, tips, step by step models and practical examples to assist every quality professional to more easily and proactively navigate the many of challenges of their roles a€“ and to enjoy the journey!Step 1: Define the quality of experience, care and services your organisation wants to provide for every consumer, every time We discussed the concept of a#39; greata#39; care in Chapter One as providing the essentials of great care to every consumeranbsp;...

Title:The Strategic Quality Manager
Author: Cathy Balding
Publisher:Arcade Custom Publishing - 2011

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