Outsourcing Success

Outsourcing Success

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Businesses understand that outsourcing is not about cost saving, but a strategic outreach to other parts of the globe. In order to succeed in this competitive environment, businesses need time- tested and practical guidelines.Outsourcing Success, written by authors who are users of outsourcing services, market commentators, and providers of such services to clients across the world, is the distillate on the best management practice on outsourcing. It guides the readers through the BPO competitive landscape, provides insights on sourcing strategies, and includes guidelines for choosing outsourcing partners. Besides these, it dwells on CFO perspectives, sourcing investment banking and independent stock research, the politics of outsourcing and the future of outsourcing.All these forced the company to look at alternative ways of reducing costs. The airline then decided to offshore some of its customer service operations like reservations, loyalty programs, etc. In 2002, Delta had 20 reservation contact centersanbsp;...

Title:Outsourcing Success
Author: Alpesh Patel
Publisher:Tata McGraw-Hill Education - 2005-10-01

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